1. Introduction

Middle Feast Restaurant (“we,” “us,” or “our”) is committed to protecting the privacy of every guest who visits our restaurant or interacts with our website. This Privacy Policy describes how we collect, use, and protect your personal information in accordance with applicable privacy laws, including those applicable in the United Arab Emirates.

By using our website or making a reservation, you agree to the practices described in this policy.

2. Information We Collect

We collect information to deliver the best dining experience and to respond to your enquiries. This may include:

  • Contact Details: Name, phone number, and email address provided through our reservation or contact form.
  • Reservation Information: Date, time, number of guests, and any special requirements or dietary preferences you share with us.
  • Website Usage Data: Pages visited, browser type, device information, and approximate location (city level) via standard web analytics.
  • Feedback & Communications: Messages, reviews, or feedback you submit to us directly.

3. How We Use Your Information

We use collected information solely for legitimate restaurant and hospitality purposes:

  • To confirm and manage your table reservations.
  • To respond to your enquiries, feedback, or requests in a timely manner.
  • To notify you of updates to booking status or operating hours when relevant.
  • To improve our website, menu offerings, and guest experience based on usage patterns.
  • To send occasional promotions or special offers — only with your prior consent.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

4. Data Sharing

Your information may be shared in limited circumstances only:

  • Service Providers: Trusted third-party tools (such as form submission services) used solely to operate our website features.
  • Legal Obligations: When required to comply with applicable UAE law, government requests, or to protect the safety of our guests and staff.
  • Business Transfers: In the event of a merger or ownership change, your data would remain subject to this Privacy Policy.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above or as required by law. Reservation records are typically retained for up to 12 months. You may request deletion of your data at any time by contacting us.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These cookies do not collect personally identifiable information. You can disable cookies through your browser settings; however, some features of the site may not function correctly as a result.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of any inaccurate information.
  • Request deletion of your personal data from our records.
  • Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us at middlefeastresto@gmail.com.

8. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to us: